How do I find my size?

On each product page, you will find the "Size Guide" tab which gives the measurements of the garment for each size.

Since most of our clothes are unisex, standard sizes are difficult to apply. That's why we highly recommend you visit this tab to find out your correct size.

The size or item I want is out-of-stock, will there be a restock?

For woven fabrics:

When your size or item is no longer available during a pre-order or production period, you can let us know by email so that we can check if we have enough fabric left to make it for you.

These dates are available in the "Pre-Order" tab of each product page.

After this period, we will not be able to make this item because these fabrics are upcycled, they cannot be ordered again.


For knitwear:

These items are designed to be permanent and have regular restocking.

However, do not hesitate to let us know if you are interested in a product and its size so that we can take your request into consideration for our next order to the knitting atelier.

How do I care for my garment?

On each product page, you will find the "Care" tab that gives you all the information you need to take care of your clothes.

If you would like to have access to this information but the product page is no longer available, please contact us by email, we will gladly share these recommendations with you.

By taking care of your pieces, they will remain beautiful while evolving with the natural characteristics of the materials.

Order & Return

How does pre-ordering work?

With pre-orders, we start the production once we know which models and sizes have been requested. This organization allows us to spread our limited fabric quantities and avoid creating stocks.

On each product page, you will find the "Pre-Order" tab that gives you pre-orders’ dates and deadlines for the current collection.

To pre-order, you will proceed in the same way as a classic purchase, and your payment will be made at the time of ordering.

The difference is that your order will be delivered in a longer period of time, once the atelier has finished making the collection.

You will then be informed by email that your order is ready, and we will ask you to confirm your delivery address or to update it.

How do I know that my order is validated?

The moment you complete your purchase, you will receive an email confirming your order with a summary of it.  

You will also find it in your order history which you can access from your account.

How can I cancel my order?

Before delivery:

When the package has not yet been shipped, you can cancel your order by contacting us by email.

Specify your order number and the item(s) you wish to cancel.

We will then proceed to your reimbursement, including shipping costs if the delivery is cancelled.


After delivery:

Once you have received your order, the cancellation will take the form of a return.

You will then have to go to the Returns page, you will be refunded on the returned items, excluding shipping costs. You will be responsible for the return shipping costs.

What if I receive the wrong or non-compliant product?

In case of error, non-conformity, or if the product is defective, any product to be reimbursed will have to be returned to LES DUNES as a whole and in its original packaging, using the prepaid return form that will be delivered to you beforehand.

To get it, you can contact us by email specifying the order number, the item(s) concerned, the error in question, and a picture in the case of a defective or non-conforming item.
This claim must be made within 7 days of delivery.

How do I return my item(s)?

To return the order, you can go through two channels:

• Directly through your order history available on your account and click on "Return" to the right of the order concerned.

• By going to the Returns page. You will have to enter your order number and email address used for the order.

You will select the item(s) you wish to return and select the reason for the return. If necessary, you can update your data.

You will have to include the invoice of the order with the returned item(s) so that it can be identified at its reception. If you no longer have your invoice, you can find it by accessing to your account and print it. If the invoice is missing, we will not be able to proceed with the refund.


You have up to 15 days to return your item(s) in their original condition.

Items must be returned in perfect condition, unworn and with their tags. Items returned without tags, damaged, soiled or already worn will not be refunded.

You will be responsible for the return costs.


Items must be returned to the following address:

LES DUNES – Return Service

MBE Box 122

23 avenue Jean-Rieux

31500 Toulouse


Can I exchange my item(s)?

Since we operate with pre-orders and upcycled woven fabrics, we cannot offer exchanges for logistical reasons.

We recommend that you return your item(s) and reorder based on the items available on the website.

How long will the refund take?

The refund will be made within 15 days from the date the return is received by LES DUNES if all conditions mentioned in the return procedure are met.


What are the payment methods?

The authorized means of payment are :

• Credit cards: Mastercard, Visa, American Express, Discover & Diners, Japan Credit Bureau (JCB), China UnionPay (CUP)

• ApplePay

• PayPal

Is the payment secure?

Our credit card payment intermediary, Stripe, leans on the encrypted exchange protocol TLS and provides all insurance required for transactions on the Internet. We are committed to respecting your data and will never store or reuse your banking information.

You also have all the security of a payment via Paypal.

When will I be charged for my order?

The debit will be made at the validation of your order.

Where can I find my invoices?

Once your order is validated, you will receive a confirmation email in which you will find the invoice of the order you just made.

You can also find them in your order history from your account.


How much will shipping costs?

Shipping costs vary depending on 3 factors:

- The weight of the package

- The delivery method you choose

- Your country and delivery address

When you place your order, you will be offered several delivery options with the prices indicated.

Please take into consideration that taxes and customs duties for countries outside the European Union are at your expense.

What are your delivery times?

Delivery times vary depending on 3 factors:

- The period you order: when operating in pre-orders, production times are to be considered in the delivery time. You can see the dates and delays of the current collection in the "Pre-Order" tab of each product page.

- The delivery method you choose

- Your country and delivery address

When the collection is ready to be shipped, you will receive an email to inform you and ask you to confirm or change your shipping address.

Once you have passed this step, you will receive a second email when your order is ready to be shipped with an estimation of the delivery time.

What countries do you deliver to?

At the moment we deliver to Metropolitan France, European Union countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden ), Switzerland, United Kingdom (with a minimum order of £135 GBP), Canada, Australia and United States.

Your country is not in this list?

Please send us an email so we can see if delivery is possible.

Do you ship to the UK?

Yes we do ship to the UK but with a minimum order of £135 GBP.

Unfortunately, below this value we will not be able to ship your order due to the Brexit new rules.

Currently, as we are a very small company, the administrative fees charged for a lower value are too high for us. We hope to be able to solve this constraint soon.

What are the delivery options?

Delivery options and carriers vary depending on your country of delivery.

We offer delivery in a relay point or at home.

We cannot deliver to hotels and P.O. Boxes.


How to create an account?

On any page of our website, you can click on "Account" at the top right corner.

You will be taken to a page where you can log in if you already have an account or you can choose to create an account.

You will be asked for your first and last name, email address and you will be able to choose a password before receiving a confirmation email.

How do I log into my account?

On any page of our website, you can click on "Account" at the top right corner.

You will be taken to a page where you can log in by entering your email address and password chosen when you created your account.

How do I subscribe to the newsletter?

At the bottom of the homepage, you will find the sign "Subscribe to our newsletter".

Here you can enter your e-mail address to receive information and news.

How do I unsubscribe from the newsletter?

If you no longer wish to receive our newsletter, simply click on the unsubscribe link at the bottom of each of our newsletters.

How can I manage my delivery addresses?

By logging into your account, you can click on "View Addresses".

You will then be able to edit or delete the address(es) already registered, or add a new address.

I forgot my password, how can I recover it?

On your account login page, you can click on "Forgot your password?" below the requested login information.

By entering your email address, you will receive an email to reset your password.