Privacy policy
This Privacy Policy describes how www.lesdunes-store.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. As a user, you should know that your rights are guaranteed.
1/ YOUR PERSONAL DATA
a/ The information you provide us with
In order to place an order on our website, create a customer account, contact us or subscribe to our newsletter and other marketing activities, in general you provide us with the following data:
- Your identity and contact details: your first name, surname, the language in which and country from which you are contacting us, as well as your email address, postal address, delivery address and telephone number.
- Your bank and payment details: your bank details, information about your purchases, orders, returns etc. All payment transactions are encrypted by the receiving bank. We do not store card numbers.
- Your log-in, geolocation and browsing data
- Your profile : if you open a customer account, you create a profile and log in each time you visit our website. In this case, data, including your customer username and password, recent purchases or preferences, will be saved.
- Your personal preferences in terms of marketing and cookie.
- Your additional personal data : You may also provide us with other personal information such as your date of birth, gender etc. We alone collect and store this additional data and use it in our analyses to improve our services.
When we ask you to enter your personal data to access a feature, certain fields are mandatory as we require this data in order to grant you access to this feature and give you access to our services, especially the information required for delivery.
It is important that the personal data shared about you is correct and kept up-to-date. Please inform us of any change in such details.
In the case of pre-orders, we will contact you before shipping your package to ensure that the information you provided at the time of ordering is still correct. You will be able to change or correct this information if needed, especially the address, while keeping the same delivery service.
b/ Data obtained from cookies
Subject to your consent, we use cookies and similar technology to improve your browsing experience on our website, by adapting it to your hardware or search engine, and adapt our offer to you as best as possible.
- Usage data : this data includes products and services that you have purchased from our website and the way in which you use our website and applications.
- Technical data : this data includes your IP address, search engine and version of it, location and time zone, browser extension, operating system and platform, as well as other technical data about the device you use to browse our website.
- Information about your visit, including URLs and your click path, from and on our website (including the date and time); the products you consult or searched for; page response times, downloading errors, time spent on the pages, interaction on the pages (such as clicks and mouse movements), the way in which you exit the pages.
c/ Limit according to the age of the user
We do not store any sensitive personal data and, as our website is not intended for children, we do not store any data from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you inform and get your parents’ or guardians’ consent before purchasing anything or provide any personal data to us
2/ USE OF YOUR DATA
When you share your data with us, our goal is to provide you with access to all of our services and to improve our services to give you the best possible experience. By giving us access to it, it allows:
- Your registration as a website user : if you wish to use our services, we need to process your data in order to identify you as a website user and allow you to access the various features and personalized services. You can delete your account at any time by contacting us. The legal basis for this purpose is the fulfillment of pre-contractual measures or contractual obligations.
- To enter into a purchase agreement with you: your data is used to keep you updated regarding the status of your order, to prepare your order, accept your payment, give you access to aftersales services or refund your order. It also allows us to inform you of any fraud against you or us during the purchase process. If we consider the action as fraudulent, this processing may allow us to block the transaction. The legal basis for this purpose is the fulfillment of contractual obligations.
- To respond to requests sent to customer services: the legal basis for this purpose is the fulfillment of contractual obligations, pre-contractual measures or the legitimate interest of LES DUNES, depending on the specific request.
- To improve our services: when using our website, you are informed that we process your browsing and purchase data for analytical and statistical purposes. This data allows us to better understand the way in which you use our website, in order to improve the user-friendliness and quality of our services. The legal basis for this purpose is your consent, which you have previously given.
- For marketing purposes: if you have subscribed to our Newsletter, we process your data in order to manage your subscription and send you relevant information via email, based on the preferences you indicated. We need your consent for all direct marketing. You can also cancel your subscription for our communications at any time.
If you agree to receive direct marketing content, whether via our newsletter or push notifications, we may use the information you have provided for the following purposes:
- To share information about our collections, products, collaborations or any news that might interest you.
- To make recommendations about certain products or services which may interest you.
- For market research, in order to better understand your expectations concerning our products and the services proposed by our website.
The legal basis for these purposes is your consent, which you have previously given.
3/ THIRD PARTIES
In the context of your use of our website, we may share your personal data with our third parties for the following reasons :
- Payment services in order to complete payments;
- Delivery companies to deliver your order;
- Credit and fraud prevention agencies to carry out a credit check and confirm your identity;
- Analysis software which allows us to process your data in order to optimise your purchase experience on our website.
For these reasons, you may receive information from third parties with which we work, offering you certain services :
- Financial establishments
- Fraud detection and prevention entities
- Logistical, transport and delivery services
- Marketing or advertising service providers
We ask third parties to undertake to respect the security of your personal data, in accordance with the law. Third parties can only use your personal data in accordance with our instructions and not for their own purposes.
4/ YOUR RIGHTS
Your consent must be given in a clear and unequivocal manner.
When subscribing to the newsletter, you will be asked to check the box confirming your consent. You may withdraw this consent and your subscription to the newsletter at any time by unsubscribing or changing your account preferences.
In accordance with the French Data Protection Act of 6 January 1978, as amended by the law of 6 August 2004, the Customer is entitled to access or request rectification, modification or erasure of their personal data.
- Right to access data: gives you to opportunity to receive a copy of the personal data we have concerning you
- Right to request rectification: gives you the opportunity to request the correction of incorrect personal data.
- Right to request erasure of your personal data or “right to be forgotten”: gives you the means to request the erasure of your data.
- The right to limit your data: gives you the option to limit our processing of your data.
- The right to data portability: allows you to receive your personal data in a commonly used, structured and machine-readable format and ask for this data to be sent to another data controller.
Email address: boutique@lesdunes-store.com
Or sending us a letter to the following address:
LES DUNES
8 rue Mado Maurin
75018 Paris
France
Please note, however, that we cannot always meet requests for legal reasons, which we will explain, as may be relevant, after receiving your request. If you have a customer account, you can also change your personal details via your customer account by logging in using your email address and password.
5/ COOKIES
A Cookie is a text file that may be saved on a terminal when consulting a Service using a browser software. Throughout its validity period, a Cookie allows its issuer to recognize the terminal every time it accesses digital content containing Cookies from the same issuer. Users are advised that while they are connected to the website or applications and when using these services, Cookies are installed on the receiving terminal (computer, tablet, smartphone, etc.) in order for these services to operate correctly, or on their browser depending on their Cookie preferences. These preferences can be changed at any time.
/ Refusal of cookies
If the User refuses to store Cookies on their terminal or browser, or if they delete the ones stored there, the User is advised that their browsing and experience on the Website or Application may be limited. This may also be the case if the Publisher or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language or display settings, or the country in which the terminal appears to be connected to the Internet. Where applicable, the Publisher declines all responsibility for the consequences related to the degraded operation of the Services resulting from (i) the refusal of Cookies by the User (ii) the inability of the Publisher to save or consult the Cookies needed for their operation due to User preferences.
/ Configuring your browser
Users can configure their browser software so that Cookies are stored on their terminal or, conversely, are rejected, either automatically or depending on their issuer. Users can also configure their browser software so that they are prompted to accept or refuse a Cookie before it is stored on their terminal. Each browser is set up differently to manage Cookies and User preferences. This is explained in the browser's help menu, which shows you how to change your Cookie preferences:
- Internet Explorer™
- Safari™
- Chrome™
- Firefox™
- Opera™
Users can choose to state or modify their Cookie preferences at any time.
6/ SECURITY
When you create an account, you choose your own password. You are responsible for keeping this password confidential. That is why we recommend choosing an effective password and not sharing it. We recommend that you only log in using secure networks, preferably private networks. Be aware of the risks of using public Wi-Fi networks.
If you receive an email claiming to be from the brand for which we work asking you to provide personal details, please do not reply. Forward the email to us so we can take the necessary measures.